Shipping & Returns
At TGR, we strive to ensure your satisfaction with every purchase. Please review our refund policy below:
**1. Eligibility for Refund:**
- Non-hygienic products: We offer refunds for non-hygienic products within 365 days of purchase. To be eligible, the item must be unused, in its original packaging, and in the same condition as when received.
- Hygienic products: Due to sanitary reasons, hygienic products are not eligible for refunds. We prioritize the health and safety of our customers, and this policy is in place to maintain the integrity of such items.
**2. Refund Process:**
- To initiate a refund for eligible products, please contact our customer support team at (310) 855-9168 within the specified timeframe.
- Provide proof of purchase and details regarding the reason for the refund request.
- Once your request is approved, instructions for the return process will be provided.
- Clearance items: Clearance or discounted items are non-refundable and non-exchangeable.
**4. Processing Time:**
- Refunds will be processed within 1-2 business days after the returned item is received and inspected.
**5. Shipping Costs:**
- Shipping costs are non-refundable. Customers are responsible for return shipping expenses, except in cases of our error or a defective product.
**6. Contact Information:**
- For any inquiries or to initiate a refund request, please contact our customer support team at (310) 855-9168.
**Note:** This refund policy is subject to change at the discretion of TGR. Please check our website or contact customer support for the most up-to-date information.
Thank you for choosing TGR. We appreciate your understanding and cooperation regarding our refund policy.
Non-electronic component products or accessories that are unused or unopened, we will be more than happy to refund, exchange, or convert to store credit (store credit must be used fully during exchange transaction, we don't issue gift cards) which ever makes fancy! within 365 days! =))
Other electronic products such as dry herb, concentrate vapes that contains batteries must be rechargeable, must not show signs of tampering, opened, wear and tear and signs of usage will have a 365 day fully refundable.
TGR | TEAM