General terms & conditions
**Terms and Conditions**
By selecting the "Agree to Terms and Service" checkbox during checkout and clicking the purchase button, you acknowledge that you have thoroughly reviewed all auto-generated texts and emails, including support emails manually sent to the phone number and email address provided by TGR-NOW.com at the shopping cart checkout. These communications contain essential information regarding delivery, refunds, and support instructions, along with contact details for addressing any discrepancies or issues with your order before resorting to bank chargebacks.
Anticipating a door delivery? Here's what you need to ensure a seamless transaction. As an adult 21+ delivery service, we approach each transaction with utmost seriousness.
1) Keep your phone on ring.
2) Have government-issued identification matching the billing order's name ready to present at the door. Third-party drop-offs to a different receiver's name are not permitted.
3) A $20.00 surcharge will be applied for attempted deliveries. This fee is non-refundable if dispatch occurs due to customer error, serving as compensation for our drivers and vehicle maintenance. Your delivery rate is both a token of appreciation and a small charge for utilizing our delivery service.
4) To cancel your order, promptly call (310) 855-9168; refrain from submitting refund requests via email.
5) Drivers will text an estimated time of arrival (ETA) as they head directly to you and will call upon arrival—keep your phone on ring.
6) Missed your delivery? Options:
A) Your package will return to our store at 8531 Santa Monica Blvd, West Hollywood, CA 90069.
B) Opt for "Curb-Side/In-Store Pick-Up" to avoid a $20.00 surcharge for failed delivery attempts. Call (310) 855-9168 to confirm the package's return to our store.
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**Customer Delivery Guidelines**
Expecting a door delivery? Here's what you need to ensure a smooth transaction:
1) Keep your phone on ring until your delivery driver drops off your package. Our team or drivers may contact you.
2) Have government identification matching the billing order's name ready to meet your driver and a pen to sign the driver's agreement slip (we don’t allow third-party drop-offs to another receiver's name to prevent underage delivery).
3) Missed your delivery?
3A) Requesting a refund? A $20.00 USD surcharge will be retained or charged for "delivery failure service." The delivery shipping fee at checkout offsets this, expressing our gratitude for your business.
3B) To avoid a surcharge, your package will return to our flagship store at 8531 Santa Monica Blvd, West Hollywood, CA 90069 for "Curb-Side Pick-Up."
4) A full refund is eligible if you cancel your order before our driver dispatches it.
5) Drivers will text an ETA and call upon arrival—keep your phone on ring.
6) Missed delivery options:
A) Your package returns to our store at 8531 Santa Monica Blvd, West Hollywood, CA 90069.
B) Request "Curb-Side/In-Store Pick-Up" to avoid a $20.00 surcharge—call (310) 855-9168 to confirm.
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For the latest dispatch and delivery details, continue reading.
(Instructions on dispatch times and communication process with drivers.)
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For any shipment-related queries, call us at (310) 855-9168 (Available 7 Days, 9am-10pm PST) or check our Google Business Page for seasonal/holiday hour changes: [Google Business Page - https://g.co/kgs/1UD86F].
Thank you for choosing TGR-NOW.
Sincerely,
TGR-NOW | TEAM
