General terms & conditions
By checking the “agree terms and service box” at the check out and by clicking on the purchase button. You agree that you have read all auto generated text & email and support email manually texted & emailed to you the phone number & email you’ve provided by TGR-NOW.com in the shopping cart check out. Messages containing important delivery, refund and support instructions and phone numbers to call if you have any discrepancy or problems with your order before contacting your bank for charge backs.
Expecting a door delivery? Here’s what you need to prepare for a smooth transaction. Because we are an adult 21+ delivery service. We take each transaction very seriously.
1) Have your phone on ring.
2) Have you government identification matching the billing orders name ready at the door to meet your driver (we don’t allow third party drop off to another receivers name)
3) A surcharge of $20.00 will be charged for attempted delivery and will not be refunded if your package has been dispatched due to customers error, this fee pays our drivers and maintenance of our vehicles. The delivery rate you pay is our way to say thank you for doing business with us and a small fee you pay for utilizing delivery service.
4) To cancel your order call (310) 855-9168 immediately do not email any refund request.
5) Drivers will text you an ETA when they are directly heading to you and will call you upon arrival have your phone on ring.
6) What to do if you missed your delivery from our drivers?
A) Your package will be brought back to our store at 8531 Santa Monica Blvd West Hollywood CA 90069
B) If you missed your package we offer “Curb-Side / In store Pick-Up” at no additional charge, So that you don’t lose your package or a get charged a surcharge of $20.00 for failed attempted delivery.
C) Before you attempt to drive to our location please call (310) 855-9168 to be sure your “missed delivery package” has officially been brought back to our store by your driver. You may request a call back or text when the package arrives to our location.
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SUPPORT Phone Number: (310) 855-9168 Available 7 Days 9am-10pm PST
Scroll to the very bottom of this email if you’re expecting a shipment from USPS UPS.
{{IF NOT}} Continue reading
Hi [[firstname]],
Expecting a door delivery?
Here’s what you need to prepare for a smooth transaction.
Because we are an adult 21+ delivery service. We take each transaction with sense of urgency.
1) Have your phone on ring until your delivery driver drops off your package. Our team or drivers may contact you.
2) Have you government identification matching the billing orders name ready to meet your driver and a pen to sign the drivers agreement slip (we don’t allow third party drop off to another receivers name to prevent underage delivery)
To cancel your order call (310) 855-9168, Do not email your refund request.
3) What to do if you’ve missed your delivery by our driver.
3A) If you are requesting a refund for your order a $20.00 USD surcharge will be kept or charged to your transaction for “delivery failure service” your delivery shipping fee at check out is a delivery off-set fee it’s a way for us saying thank you for doing business with TGR-NOW (they are different)
3B) If you don’t want to be charged a “delivery failure service surcharge” of $20.00 USD, your package will be brought back to our flagship store located at 8531 Santa Monica Blvd West Hollywood CA 90069 for you to “ Curb-Side Pick-Up” to prevent loosing your order or order total.
4) A full refund is eligible if you cancel your order before our driver dispatches with your package/ order directly to your delivery address:
5) Drivers will text you an ETA when they are directly heading to you and will call you upon arrival have your phone on ring.
6) What to do if you missed your delivery from our drivers?
A) Your package will be brought back to our store at 8531 Santa Monica Blvd West Hollywood CA 90069
B) You may request a “Curb-Side / In store Pick-Up” So that you don’t lose your full refund. By selecting this option we will not add a surcharge of $20.00 to your order/ transaction.
C) Before you start your drive to our location please call (310) 855-9168 to be sure your “missed delivery package” has officially been brought back to our store by your driver.
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You're receiving this message because a TGR team member packed up your order, continue reading
Expect your package at the next dispatch time, we dispatch 4x per day / 7 days a week at 12pm 3pm 6pm 9pm (drivers will call you if they are delayed or need to reach you, so please have your phone on ring)
1) When the driver is in route they generally have multiple packages, they will text you when they are on their way directly to you (not when they depart from the dispatch time you see on our website) with an estimated time arrival. That text will include an ETA when the driver will approximately arrive at your delivery drop off address.
2) The driver will call you upon arrival, unless you've included specific instructions for the driver at your checkout. Driver can provide contactless drop-off with your consent, and a photo of the package at your door will be texted to you. However, we are not responsible of stolen, missing and or damaged packages when the drop-off confirmation has been texted to you.
If you have any questions about your shipment, please call us 7 days a week 9am - 10pm PST or view our google page for seasonal/holiday hour changes. Below is our google page link
Google Business Page - https://g.co/kgs/1UD86F
Delivery Phone Support - (310) 855-9168
comment’s questions survey
https://bit.ly/34K7uCO
Sincerely,
TGR-NOW | TEAM
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MESSAGE TO CUSTOMER EXPECTING A UPS USPS PACKAGE
Your order has been marked shipped, automated email with tracking will be emailed to you separately.
Ways to contact us:
1) You may reply back to this email with your questions (Respond within 24 hours)
2) You may call our team at (310) 861-2733 (Do not call other phone numbers, they are a different team and will not be available to answer any questions, please send an email if no one answers)
Thank you for your order please call our web team at if you have any questions or text.
Sincerely,
TGR-NOW | TEAM
